PRIVACY POLICY

At Arc Three International, we place immense importance on human interaction and relationships. Thus, in consideration of the importance of protecting personal information, those engaged in the related operations are fully aware of their responsibilities. We abide by the relevant laws (Act on the Protection of Personal Information) and guidelines and take appropriate measures to ensure the safety administration and proper use and handling of personal information. Our employees are well educated and supervised regarding this matter. Appropriate measures and improvement will be made from time to time regarding matters pertaining to handling and safety management of personal information.

Enacted: April 1st, 2005
Revised: April 1st, 2014

 

Acquisition of personal information

Under the condition of strict safety administration, personal information will be acquired legally and equitably within the necessary range and the acquired personal information will only be used for specified purpose.

 

Specification of the purpose of use of personal information

Acquired personal information will only be used for the following purposes and appropriate measures will be taken to prohibit the utilization of information other than the intended purposes.

  • When selling products related to the travel industry and collateral services related to our products
  • When offering insurance services such as property and casualty insurance, life insurance or other related services outsourced by insurance companies
  • When providing information on our or associated companies’ products, services, advertising campaigns, questionnaires etc

Amendments of the purpose of use mentioned above will only be made to relevant contents within reasonable range. Announcement will be made on our website and notice will be given to whoever it may concern when amendments are made.

Compliance with laws and regulations

We comply with all related laws and regulations when handling personal information.

 

Security control measures regarding personal information

In order to prevent loss, damage and leakage of personal information entrusted to us, substantial security measures such as system implementation are taken. The accuracy and up-to-date of information will be assured by any means necessary. If by any chance problems occurred, alternative corrective measures will be taken promptly.

 

Continuous improvement of protection of personal information management system

A management system is established in order to maintain the protection of personal information adequately. Operational status will be inspected and monitored regularly and continuous improvements will be made.

 

Inquiries and complaints regarding personal information

If you have any inquiries or complaints in regard to personal information held by us, please do not hesitate to contact us.

As for inquiries regarding insured event, please contact the corresponding insurance company directly. Please note that an identity confirmation check will be made to the party concerned before proceeding to the next procedures.

 

Contact Details:

Arc Three International Co., Ltd.

〒530-0011 Hilton Plaza West 9F, Kita-ku Umeda, Osaka-shi, Osaka, Japan.

+81-6-6347-7888

Office hours: 9:30~18:00(weekdays) / 9:30~13:00(Saturdays)

Closed on Weekends, Public Holidays, and New Year Holidays

Official website: http://www.arc3.co.jp

E-mail: japan-extour@arc3.co.jp

 

Help desk

For complaints or inquiries in regard to personal information, please contact us at japan-extour@arc3.co.jp

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